1. Accepting the terms
By creating an account, subscribing to a plan or using any part of Proline Voice, you state that you have read and agree to these Terms of Use, the Privacy Policy and the Call Recording Policy.
If you use Proline Voice on behalf of a company, you state that you have the authority to accept these terms for it.
2. The service
Proline Voice is an AI voice agent: it answers your business calls, negotiates within the rules you set, books within your availability and sends the summary of the conversation to Telegram and to the dashboard.
The agent is software. It can make mistakes, misunderstand a call or fail to complete one. Please check the summaries and the bookings.
3. Account and sign-up
You must be 18 or older and give true, up-to-date details when you sign up.
You are responsible for keeping your password safe and for everything that happens in your account. Tell us right away if you suspect misuse.
4. Plans, payments and cancellation
Proline Voice is billed as a monthly subscription, according to the plan you choose, and may include extra minutes bought separately. Prices and what each plan includes are shown on the pricing page and on the subscription screen before you confirm.
The subscription renews by itself every month until you cancel it. You can cancel at any time in the dashboard; access continues until the end of the period you already paid for.
Payments are handled by a payment provider. Proline Voice does not store your full card details.
5. Ads
When you create a campaign through Proline Voice, you authorize the ad to be published and the ad balance you topped up to be spent. The ad must also follow the policies of the platform where it runs, such as Google Ads.
Proline Voice does not guarantee a number of calls, customers or sales. The result of an ad depends on factors outside our control.
6. Call recording
Calls answered by Proline Voice may be recorded and transcribed to produce the summary and the history. You are responsible for telling callers, as the law of your state requires.
The details of how recording works are in the Call Recording Policy.
7. Acceptable use
You may not use Proline Voice for fraud, harassment, spam, unsolicited calls, illegal content or to pretend to be someone else.
We may suspend or close an account that breaks these terms, and we will tell you whenever we can.
8. Ownership and content
The software, the brand and the design of Proline Voice are ours. The data of your business, such as customers, rules and texts, stays yours; you allow us to use it only to provide the service.
9. Limit of liability
Proline Voice is provided as is. To the extent the law allows, we are not liable for lost profits, unanswered calls or indirect damages, and our total liability is limited to what you paid in the last 12 months.
10. Changes and contact
We may update these terms. When a change is important, we will tell you by email or in the dashboard, and the last updated date at the top of the page shows when the text changed.
Questions about these terms? Reach us through the Help center.